Returns & Refunds Policy
At Compass Box, we take pride in our gourmet selections; if your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or refund. Due to the perishable nature of our products, we cannot accept returns for items that have been opened or are simply no longer wanted.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of any damaged goods or packaging to help us expedite your claim.
Verification Process
Our quality control team will review your request within 48 hours to ensure it meets our safety standards.
Receive Resolution
Once approved, we will issue a refund to your original payment method or ship a replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing